What you’ll be doing

Provide first-level contact and convey resolutions for customer technical issues. Provide operational support to resolve incidents occurring with deployed applications. Perform revisions to deploy applications to fix known bugs, or to restore/enable capabilities expected to be delivered with the latest version of the application. Curating an internal technical support knowledge base to help other engineers with known issues or workarounds.

 

 

What you must have for this position

• At least 3 years of IT or Technical Support experience
• Experience with a SQL-based database such as MySQL
  • Ability to write, design, and debug SQL queries and views as needed
• Demonstrable knowledge of the Linux command line
• Strong understanding of web-based applications systems and architecture
• Strong troubleshooting capabilities
• You have used ticketing systems such as Zendesk and Jira to respond to customer inquiries and to file & track bug reports
• Ability to convey technical issues at both high and low levels in a succinct and comprehensive manner

 

 

What is nice to have for this position

• Proficiency in at least one programming or scripting language, preferably Python
• Bachelor’s degree in computer science or related field preferred
• Experience with AWS Services
• Comfortable doing client-side debugging using browser developer tools
• Familiarity with API’s and associated tools, such as Postman
• Experience working in a fast-paced startup that is always evolving
• Experience with Agile workflows and SDLC
• Experience in healthcare and especially HL7/FHIR

 

 

What we offer

• Excellent compensation including equity
• 401K Plan with company matching
• Platinum Level medical insurance including medical, dental, and vision coverage for you and your dependents (100% premium paid by the company with 0% employee contribution)
• Flexible working hours policy with remote work first policy
• Flexible time off to balance your work and life in a way that suits you best
• Paid Parental leave
• Immigration support eg.H1B transfer

 

 

About Dental Marketo

Helping new and established dental brands embark on their digitalization journey and achieving success in the process is what we strive for and take pride in at Dental Marketo. As innovative marketers, brand storytellers and intuitive designers, and creatives, we understand the value of brand identity and the need to build relationships with our clients.

We are passionate about delivering the best and growing dental practices with refined strategies tailored to their goals.

If you are an idea challenger, memory maker, emotional string-puller, experience creators, and curiosity seeker, push the below button and join our team.