Dental Review Management

Modern dental practices rely on online reviews to establish a positive reputation. Here are a few best practices to attract more reviews for your dental practice:

1. Set up a business profile on Google
2. Request reviews through text messages
3. Automate review requests
4. Send email reminders
5. Respond to online reviews

Online reviews are the new word-of-mouth marketing. Contact our dental review management agency to build a strong reputation for your dental practice.

Positive reviews on trusted sites and search engines make your practice stand out and attract new patients. With our dental review management service, we help you collect more genuine, positive reviews by setting up an easy and effective review request process. This boosts your online reputation and builds trust, leading to more booked appointments.

Proven Steps for Generating More Google Reviews

To boost your online reputation, it’s essential to ask the right patients at the right time. Only patients with personal Google accounts can submit reviews, so be sure to request feedback from those who can post. The most successful practices build a simple internal process for review requests—often by selecting satisfied patients at checkout and asking them directly while they’re still in your office.

Personal requests matter. When you ask two happy patients each day for a review, you can expect a conversion rate of 40–50%. That means you could see one new Google review daily, quickly surpassing your competitors and attracting more new patient phone calls.

Streamline the Review Process

Automating review requests saves your team time and ensures consistency. By integrating texting software with your patient management system, you can efficiently prompt patients to leave reviews on Google and Facebook. Assigning a staff member to oversee the process keeps everyone accountable and the workflow smooth.

Through this targeted, personal, and automated approach, your dental practice will stand out with a steady stream of authentic, positive reviews, making it easier for new patients to choose your office confidently.

Dental review management is critical to maintaining a positive online reputation. Negative reviews can hurt your dental business and result in poor conversions. Dental review management ensures your practice doesn’t just attract reviews but attracts positive reviews. The following reasons highlight the importance of dental review management:

1. People trust online reviews from strangers as much as recommendations from people they know.
2. Your potential patients will form opinions about your practice based on online reviews.
3. Positive reviews indicate credibility and professional competence.
4. Reviews quickly build trust among patients.
5. Dental review management helps manage negative reviews without hurting your dental practice.

Work With a Dedicated Reputation Management Consultant

A dedicated reputation management consultant can make all the difference for your practice. Acting as your marketing manager, your consultant will:

• Set clear goals with yourself to strengthen your online presence.
• Train you and your staff in proven reputation management best practices.
• Remain available to answer your questions and guide you through tricky review situations.

This personalized guidance ensures that you’re not just collecting reviews, but building a sustainable, positive reputation that stands out in a competitive dental market.

If you are looking for a dental reputation management agency, contact us. We will help you boost your practice by increasing your positive reviews and reducing the impact of negative reviews.

This article explains how dentists can manage their dental online reviews in detail:

The ultimate guide to dental review management

A single negative review can deter more potential patients than a positive one can attract. Dental Marketo Reputation management system keeps you informed and in control by sending instant alerts for negative feedback, helping you quickly address and resolve patient concerns to protect your practice’s reputation.

Here are essential tips about how to do it:

Respond Directly to Reviews

Respond instantly to patient reviews across multiple platforms via a single dashboard. Automate review responses by applying predefined rules for acknowledging incoming reviews. Send customized responses to patient feedback to improve patient sentiment.

Handle Negative Reviews Professionally

When you receive a negative Google review, it’s best to avoid publicly arguing or challenging the patient’s claims. Responding aggressively or disputing the review can worsen the situation, prompting patients to expand their complaints. Instead, respond with empathy and professionalism—let the patient know their experience was not in line with your practice’s mission and invite them to contact your office directly to resolve the issue.

This approach shows the unhappy patient you care for and demonstrates to prospective patients how you handle concerns transparently and respectfully. Over time, consistently responding kindly and working to address issues—while encouraging more five-star reviews—will help outweigh the impact of occasional negative feedback and protect your reputation.

Address Negative Feedback

A single negative review can turn away more potential patients than a positive one can attract. Dental Marketo helps you stay ahead by monitoring your online reviews, sending instant alerts for any negative feedback, and guiding you to handle and resolve patient concerns quickly and professionally.

When a negative review appears, it’s important not to publicly argue or challenge the patient. Responding aggressively can escalate the situation, leading the patient to add further complaints. Instead, reply kindly and acknowledge that their experience did not align with your practice’s mission and standards. Invite the patient to call your office directly so you can resolve the issue more privately and constructively. This approach helps resolve individual concerns and demonstrates to potential patients that your practice genuinely cares about patient satisfaction.

While Google does allow you to challenge fraudulent reviews, the removal process is often slow and rarely results in deletion. The most effective strategy is consistently gathering positive reviews, allowing genuine 5-star feedback to outweigh occasional negative comments. You can maintain a strong and trustworthy online reputation by managing responses thoughtfully and actively encouraging satisfied patients to share their experiences.

67% of patients see reviews older than 18 months as irrelevant, and 75% want to read at least 7 recent reviews before trusting they’re genuine. That’s why your practice needs a steady flow of fresh, authentic reviews.

Seamless Review Request Automation

Our system makes it effortless for your patients to leave reviews on key platforms like Google, Facebook, and Healthgrades. By integrating directly with these major sites, we ensure your patients can share their authentic experiences in just a couple of clicks, removing friction and boosting response rates.

• SMS Text Requests: Instantly send a review request via text message right after a patient visit. Patients receive a direct link, making it easy to leave feedback while their experience is still fresh.
• Practice Management Software Integration: Our technology connects with your existing patient management software, allowing you to automatically invite patients to review your practice as part of their standard checkout process.

This fully automated approach increases the quantity and freshness of your reviews and builds a trustworthy online reputation that attracts new patients and strengthens patient loyalty.

Our streamlined, automated system makes generating new patient reviews simple, efficient, and hassle-free.

Review management is an ongoing process that demands considerable time and effort. Outsourcing these responsibilities to a dentist online reputation management agency will free up your valuable time and help you focus on delivering the best patient care. The benefits of hiring a dental review management agency are as follows:

1. It devises strategies to collect maximum reviews
2. It manages negative reviews and helps control how your brand is perceived online
3. It helps attract more traffic to your dental website
4. It boosts search engine rankings with increased positive reviews
5. It helps constantly monitor and respond to reviews with professionalism

Hire our dental review management agency to enhance and strengthen your online reputation.

Dental directory listings are online profiles for your dental practice on reputable websites like Google, Yelp, Apple Maps, Bing, Healthgrades, and other industry-specific directories. These platforms serve as digital databases where you can share essential information about your practice—such as your name, address, phone number, website, and services offered—with potential patients.

Having accurate and consistent listings across top directories ensures your practice is discoverable when people search for dental care in your area. Not only does this improve visibility online, but it also strengthens your local SEO, helps patients find important details quickly, and builds trust before they even step into your office.

Seamless Integration with Your Dental Patient Management Software

Integrating your practice’s patient management software (PMS)—such as Dentrix, Eaglesoft, Open Dental, or Curve Hero—can supercharge your dental review generation efforts. Connecting your PMS with our review management platform automatically sends review requests to patients right after their visit, without your staff needing to take extra steps.

Here’s how it benefits your practice:

• Automated Triggers: Patients receive timely prompts requesting feedback, increasing the likelihood of fresh, authentic reviews across Google, Yelp, and Facebook.
• Efficiency Boost: Your front desk team saves valuable time, as manual follow-ups and cumbersome processes are eliminated.
• Consistency: Every eligible patient is invited to leave a review, ensuring a steady stream of new testimonials to strengthen your online reputation.
• Enhanced Patient Experience: The process is streamlined and non-intrusive, showing patients you value their input while keeping their visit smooth and hassle-free.

By leveraging PMS integration, you can consistently and effortlessly maximize review collection, helping you stay ahead in the competitive dental market.

Centralized Patient Communication Made Effortless

Bring all your patient conversations—whether by text, web chat, video call, or social media—into one easily managed platform. Our unified messaging dashboard ensures you’ll never miss a vital patient inquiry or appointment request, no matter where it comes from.

Streamlined Text Messaging

Respond to new or existing patients directly from your practice’s main number. Our system enables seamless two-way texting, so patients can reach out at their convenience, and you can reply without juggling devices or numbers.

Real-Time Website Chat

Offer instant assistance to website visitors with a web chat widget. If you’re unavailable, automated smart replies can greet patients, answer FAQs, and collect appointment requests—keeping your practice responsive 24/7.

Effortless Video Consultations

Initiate secure video chats for quick consultations or follow-ups. Patients can connect with you in just a few clicks, enhancing convenience and personal connection—no extra downloads or technical barriers.

Social Media Messaging, All in One Place

Aggregate messages from platforms like Facebook, Instagram, and Google Business Profile directly into your unified inbox. You and your team can conveniently respond to every message without hopping between apps or missing timely opportunities.

With all your digital conversations centralized and accessible, you’ll save time, stay organized, and deliver a modern, always-on patient experience.

Instantly respond to patient reviews across multiple platforms from a single, easy-to-use dashboard. Automate your review replies with predefined rules that immediately acknowledge new feedback and send personalized, customized responses to strengthen patient trust and satisfaction.

Seamless Patient Communication

Stay connected with your patients and never miss an opportunity to enhance your practice’s reputation. With our advanced messaging aggregation, you can:

• Receive and respond to text messages using your existing landline, making communication easier for both your team and your patients.
• Engage with website visitors in real time through web chat. If you’re unavailable, an intelligent chatbot can reply on your behalf.
• Hold quick video consultations for patients who require a more personal touch—no extra downloads or complicated scheduling.
• Consolidate all your social media messages—from Facebook, Instagram, and Google—into the same dashboard, eliminating the hassle of checking multiple accounts.

Effortless, prompt communication ensures that every patient interaction builds trust and strengthens your online reputation.

Your website is often the first encounter potential patients have with your practice—make it count. A well-crafted dental website doesn’t just look professional; it’s built to stand out from the competition and provide a seamless experience that guides visitors effortlessly to book an appointment.

Your site sets the stage for lasting first impressions and measurable results by blending compelling visuals, intuitive navigation, and clear calls to action.